Roehampton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Roehampton Man And Van provides removal, delivery, transport, loading and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair agreement between the customer and the service provider. In these terms, references to we, us and our mean Roehampton Man And Van, and references to you and your mean the person booking or receiving the service.

Our Roehampton man and van service is designed for domestic and commercial transport jobs, single-item moves, student moves, furniture transport, small removals and similar assignments. The exact scope of the service will depend on the booking details, vehicle availability, access conditions and any special handling requirements you disclose before the job begins. These terms should be read carefully, as they explain how bookings are accepted, how prices are determined, when cancellations may apply, and how responsibility is shared between the parties.

We reserve the right to refuse a booking, suspend a service or cancel a job if the information supplied is incomplete, inaccurate or suggests that the move cannot reasonably be completed safely or lawfully. The customer is responsible for ensuring that all relevant details are accurate, including collection and delivery addresses, access restrictions, parking conditions, item sizes, and any items requiring dismantling, lifting assistance or special care.

1. Booking Process

Bookings may be made by telephone, email, online enquiry or any other method we make available from time to time. A booking request does not create a binding contract until we have confirmed acceptance, which may be given verbally, in writing or by electronic confirmation. We may ask for information about the items to be moved, the dates and times requested, floor levels, lift access, stairs, distance from vehicle to property, and whether additional helpers or equipment may be needed.

When you make a booking for Roehampton Man And Van, you confirm that you are authorised to request the service and, where relevant, that you have permission from the owner or occupier of the property to remove or deliver the items concerned. Any quotation provided before the job is accepted is based on the information available at that time. If the details change, or if the actual job differs from the description given, we may revise the quotation or decline to proceed if the revised job cannot be completed on the agreed basis.

It is your responsibility to ensure that the collection and delivery locations are accessible and that suitable parking arrangements are available where required. If waiting time, delays, restricted access, missing keys, unsafe loading conditions or misdescribed items cause the job to take longer than expected, additional charges may apply. We may also reschedule or cancel if access conditions create an unacceptable safety risk or if the service cannot be delivered within lawful or reasonable limits.

2. Payments and Charges

Unless agreed otherwise in writing, payment is due on completion of the service and before unloading is finished, using the payment methods accepted at the time of booking or on arrival. Some jobs may require a deposit or advance payment to secure the date. Where a deposit has been requested, your booking may not be confirmed until the deposit is received in full. All prices are quoted in pounds sterling and may be subject to applicable taxes, charges, tolls, parking costs, congestion-related expenses or disposal fees where these are relevant and disclosed.

Our pricing for a man and van service may be based on hourly rates, fixed fees, mileage, vehicle size, number of operatives, job complexity or a combination of these factors. If the work exceeds the agreed scope because of additional items, extra stops, extended waiting time, dismantling, packing, carrying distance, stair access, or any other factor not included in the original quote, you agree to pay the additional amount reasonably charged. We will take reasonable steps to explain extra costs before they are incurred where practical.

Any invoice or receipt issued by us should be checked promptly. If you believe a charge is incorrect, you must notify us within a reasonable time after completion of the service. Late payment may result in refusal of future bookings, recovery action and, where permitted by law, interest or reasonable administrative costs. We do not waive our rights by accepting a partial payment or by failing to enforce a term immediately.

3. Cancellations, Rescheduling and No-Shows

You may cancel or reschedule a booking, but notice should be given as early as possible. If you cancel shortly before the agreed time, or if we arrive and cannot perform the service because access is unavailable, no one is present, items are not ready, or the move cannot proceed for reasons within your control, cancellation charges may apply. These charges reflect the loss of reserved time, travel, staffing and vehicle costs.

We may cancel or reschedule where severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe working conditions, legal restrictions or other circumstances beyond our reasonable control prevent us from performing the service. In such cases, we will use reasonable efforts to arrange an alternative date or time. We will not be responsible for losses arising from cancellation or delay caused by events outside our control, except where liability cannot be excluded under law.

If you need to change the date, time, volume of goods, or destination after confirmation, we may treat the change as a new booking or adjust the existing booking and price. A failure to be ready at the agreed time may result in waiting charges or the job being classified as a wasted journey. For Roehampton man and van bookings, repeated changes or late notice may affect our ability to provide the service at the original rate.

4. Liability and Limitations

We will take reasonable care when handling your goods, but you agree that moving and transport work involves inherent risks, especially for fragile, heavy, awkward, valuable, antique, or poorly packed items. Unless otherwise agreed in writing, you are responsible for ensuring that items are suitably packed, secured and prepared for transport. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, unsuitable assembly, or the inherent nature of the item.

Our liability for loss or damage is limited to direct loss only and, except where the law does not allow limitation, we will not be liable for indirect, consequential or economic loss such as loss of profit, loss of opportunity, delay in business operations, or emotional distress. If damage occurs and is caused by our proven negligence, our liability will be limited to the repair cost, replacement value or an amount reasonably assessed in the circumstances, subject to any agreed insurance terms and any cap stated in the booking confirmation.

You must notify us of any alleged loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should retain packaging, take photographs and provide any information we reasonably request to investigate the matter. We do not exclude liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded under the law of England and Wales.

5. Waste Regulations and Prohibited Items

If the booking includes disposal, clearance or removal of unwanted items, you agree that all waste will be presented honestly and lawfully. We operate in accordance with applicable waste management and environmental laws in the United Kingdom. You must tell us in advance if any items are waste, reusable goods, electrical equipment, mattresses, bulky furniture, garden waste or mixed loads, because different categories may require different handling, documentation or disposal routes.

You must not ask us to transport hazardous, illegal, corrosive, explosive, contaminated or restricted items unless we have expressly agreed in writing and the law permits it. This includes, without limitation, asbestos, chemicals, fuel, gas cylinders, fireworks, firearms, unsealed liquids, medical waste and any item requiring specialist licensing or treatment. If prohibited items are discovered during the job, we may refuse to carry them, leave them behind, or end the service if continuing would be unsafe or unlawful.

Where waste removal is arranged, you are responsible for confirming that you have the right to dispose of the items and that they do not belong to a third party. We may ask you to sign a declaration or provide details to support lawful disposal. Any fly-tipping, illegal dumping, misdescription of waste or failure to disclose the true nature of the load is your responsibility if based on inaccurate information you provided. You agree to indemnify us against reasonable losses, penalties, costs or claims arising from your breach of waste-related obligations.

6. Customer Responsibilities

You are responsible for making sure the goods are ready for collection at the agreed time, with safe and reasonable access, and that any necessary permissions have been obtained. This includes parking access, building entry, lift availability, item labelling, and the removal of obstacles where possible. If you want us to dismantle or reassemble items, that must be agreed in advance, as such work may take additional time and may carry additional risk.

You must ensure that any items of exceptional value, sentimental importance, or fragility are declared before the job begins. We may refuse to carry certain items if we believe they are unsuitable for the available vehicle, insurance position or handling conditions. Our Roehampton Man And Van service is provided on the understanding that you have taken reasonable steps to protect goods that are susceptible to damage, leakage or movement during transit.

You agree not to place items in the vehicle that are misdescribed, unsafe, unlawful or outside the agreed scope. If you, your representative or any third party assists with loading or unloading, you remain responsible for ensuring that person acts safely and lawfully. We may stop work if a person at the premises behaves abusively, dangerously or in a way that creates a risk to property, staff or the public.

7. Insurance and Claims

We may maintain insurance appropriate to the nature of our service, but any insurance arrangement will be subject to the policy terms, exclusions and limits. Insurance does not automatically cover every item or every circumstance, and it is your responsibility to ask about cover if you have specific concerns. In particular, high-value items, antiques, electronics, jewellery, cash, documents and irreplaceable goods may require separate declared value arrangements or specialist cover.

If a claim is made, we may require proof of ownership, evidence of value, photographs, receipts, inventory lists, and reasonable access to inspect the item or packaging. Failure to provide the information requested may delay or limit assessment of the claim. No admission of liability is made until a proper investigation has been completed, and any settlement will be without prejudice and subject to the applicable terms.

Nothing in these terms affects your statutory rights as a consumer where applicable. However, you acknowledge that the service is dependent on the accuracy of information you provide and on the condition of the goods at the time of collection. Where the goods are used, pre-owned or assembled in a way that increases vulnerability, reasonable wear, tear or deterioration will not amount to a breach by us.

8. General Legal Terms

We may assign or subcontract all or part of the service to suitably qualified third parties, provided this does not materially reduce the standard of care due under the booking. Any delay or failure caused by events outside our reasonable control, including accidents, strikes, severe weather, road closures, government action, or utility failures, will not be treated as a breach provided we act reasonably in the circumstances.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect. A failure or delay by either party in enforcing a right will not prevent that right from being enforced later. These terms constitute the entire agreement between you and us in relation to the service, except for any additional written agreement expressly signed or accepted by us.

For the purposes of interpretation, headings are for convenience only and do not affect meaning. Any reference to a law or regulation includes any amendment, re-enactment or replacement of that law or regulation. If there is any conflict between a written quote and these terms, the written quote will apply only to the extent that it expressly overrides these terms.

9. Governing Law

These Terms and Conditions are governed by and shall be interpreted in accordance with the law of England and Wales. Any dispute, claim or matter arising from or in connection with a booking, quotation, service or payment shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.

By proceeding with a booking, you confirm that you have read, understood and accepted these terms and that you have the authority to agree to them on behalf of all persons involved in the move where applicable. If you do not agree to these Terms and Conditions, you should not proceed with the booking or allow the service to begin.

These terms apply to every man and van service and every Roehampton man and van booking unless we expressly agree a different written arrangement. They are intended to promote clarity, fairness and lawful operation, and to set out the expectations that apply whenever we transport goods, handle waste or provide moving assistance under a confirmed booking.